The following information is a guide for connecting the Openreach network to your home wiring. Following pressure from MPs. The original pilot started on 1st December 2022 and. Sky help is of no use as it assumes the BT hub is working so says. Browse . This suggest that the original plan was for a two-visit install. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. We would like to show you a description here but the site won’t allow us. The following is a new article about the latest OR ONT. All you can do is speak to the BT FTTP team 0800 587 4787Section 1: Disconnect existing router & WiFi. Or you can call Crimestoppers on 0800 555 111. 16 per annum. Openreach installation now provides FTTC and FTTP to my house. Just click on the icon in the bottom right corner of the screen to get started and select the option for ‘others’ and then select ‘contact us’ to get started. When the Tel and Pon lights have stopped flashing and are. (ezbend) is run in a continuous fault-free length to the alternative position. The ONT is registered with the OLT in the exchange to provide service, Openreach (or most Altnets) don't allow you to register other ONTs with their system. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the developer, you can contract an Openreach engineer to do this work for you. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange and sends. Check all the cables are connected properly and haven’t come loose. Openreach ( BT) has informed ISPs with Fibre-to-the-Cabinet (FTTC / VDSL2) and G. 8Gbps on their Fibre-to-the-Premises lines. Make sure you give it enough time to power up before you try to connect to it again. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. If you’re using wi-fi, try a couple of devices to make sure it’s a problem with the connection and not the device itself. No I haven't. Find out about our activities and financial performance in the most recent Openreach annual review and report. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21• Please note –The appointment allows the fault to be raised with Openreach so that Openreach Helpdesk can update the ONT Records. When conducted, the test essentially reroutes your line from the ISP’s switch in the handover exchange. What to do. Is your property a new build or is it a property that has had a fibre network overlaid on top of an existing copper network ? Generally, the PON light flashing means that the light from the OLT ( the headend ) is present, but the ONT isn’t being authenticated, this could be various things but if you are being told it’s a network distribution, that implies that faulty equipment has been. Openreach is the company that owns, operates and maintains the UK's phone and broadband line. Here's a video from our recent Openreach Presents: The UK Digital Upgrade event from our Chief Strategy Officer, Richard Allwood: We'll be retiring the old analogue phone network at the end of 2025. Early today I had a openreach engineer come and install an ONT box into my home for gigabit internet! Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. The lights should settle within a few minutes. This white box connects to a fibre-optic cable that runs to your house and enables you to access our FTTP fibre network for broadband. Were on a 35mbps line. 8Gbps (both offer 120Mbps upstream) – has been extended to run for several more months and is also being expanded into more exchanges. If there are no lights, check the power cable is in firmly and connected to the mains. Backhaul Extension Services (BES) Backhaul Network Services (BNS) Openreach Network Backhaul Services (ONBS) TDM (Time Division Multiplex) access bearer. I sent this email on to a contact in the Openreach media team at 11am, and. Internet connection dropped so I ran through the Sky helth check. Message 1 of 10. While the provision of internal wiring beyond the Openreach ONT is the responsibility ofThe PON light is constantly flashing green on the ONT modem and I am waiting for an Openreach engineer to fix the problem. Re: Openreach supplied dodgy 100Mbps-limited Ethernet cableI've looked up the OPENREACH ONT device (Nokia modem) and it appears to be just a modem. It sound like the power unit has failed, there have been a few similar reports. continuous fault-free length to the alternative position. One of the next most common faults, relatively speaking, can occur when a non-standard power outage. C. e. uk. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Zen have been as helpful as they can be and I have a senior manager dealing with my case and liaising with Openreach but they are also at the mercy of Openreach and have been pushing on my behalf since mid-March but still no luck. With FTTP, fibre-optic cables are used all the way. Reconnect the ONT’s power supply. Dec 14, 2017. The Openreach installation was excellent, the engineers were very professional and willing to customise the installation so that it was installed where we wanted it on our property. Line reset back up to. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. A multiport ONT is only useful if these network providers intend to provide multiple services over it. Hello, Thursday evening ONT mounted by OpenReach engineer fall off the wall, as he did stick it to the wall with double sided tape. On my router, the power light is solid white, the wifi is solid white but the internet light keeps blinking red (blinks red twice fast. Popular FAQs. Getting the best from your services in your new home Phone and broadband services. (ezbend) is run in a continuous fault-free length to the alternative position. An active ONT (OpenReach will have installed this inside your home), and the PON light shows green; The MAC address and admin password (printed on the underside label of the D-Link router: see below)) Optional: the Wi-Fi password (if you do not have a computer with an Ethernet cable)You need to log a fault with Sky, and they'd typically book Openreach to do the repair. ”. 0800 671 045. But that all changed last Friday at 10:12am when the service dropped. It should clear within 24 hours or less, as the batteries charge up again. Broadband ISPs that were planning to launch faster packages based off Openreach’s future Fibre-to-the-Premises tiers, which push top download speeds to 1. That’s why there are already more than 150 million of. CCTV Access. If you are provided with the eero 6 package then the eero 6 is the gateway router connected to the ONT via a Cat5e Ethernet cable supplied with the ONT. Network operator Openreach ( BT) has officially confirmed that their £15bn rollout of gigabit-capable Fibre-to-the-Premises ( FTTP) based broadband ISP technology has today reached the milestone of 10 million premises passed (up from 9. My reading of the situation is that this is an unfortunate side-effect of Ofcom taking a much closer interest in the relationship between Openreach and BT Group (who still own them) to prevent BT as an ISP gaining a competitive advantage as a legacy of privatisation: by i. So, always remember that your Openreach ONT needs to be connected to the Battery Back-up to work. How we'll install your FTTP. The external run can be from the CSP (at the front) to the rear of the property or from ground. Some years ago Openreach did supply 4 port ONTs by default, often with a battery backup, but these. Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. However, since 2017 it runs as a separate company, although one that’s still a subsidiary of BT group. Your ONT is connecting. Openreach Battery Backup Unit - Fault Light on even after new batteries. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. If you’re still having problems try restarting your device. ) for where customers have multiple lines sharing IP. Turn the unit over and slide the cover up and off. If interested, please contact your local customer network The test itself appears to be a throughput speed test, which examines the link between the Optical Network Terminal (ONT) inside your home (example pictured) and a special tester in the Openreach network (i. Could someone who is familiar with FTTP and the Openreach ONT please confirm that if the LOS light on the ONT is red then there is a fault somewhere in the network, or the optical cabling, or the actual ONT itself, and that this red light doesn't indicate a fault in my ethernet cable that leaves the ONT to the WAN. You pay line rental so Openreach are responsible for the line from the exchange up to and including the Master Socket. If you see someone vandalising our network or stealing cables, please don’t try to stop them yourself. Then just follow our step-by-step guide to install your broadband yourself. ULTIMATE Member. If the service is via an alt-net like CityFibre, Freedom Fibre or Community Fibre then service. Having had experience of numerous power cuts here lasting hours and in one case two weeks, this seemed woefully under-specified. If someone answers your question correctly please let other. Help reporting and fixing landline problems online. If you haven’t heard of Openreach you won’t be alone. We can: move, remove or relocate our telegraph poles, manholes, joint boxes, green cabinets, underground ducts and overhead cables to accommodate your construction. Re: Ont power cable. Horizontal Position 11mm-Screw-60mm-Screw-11mm. Check the power cable is properly in (the one on the left-hand side) and that the mains connection on the other end is switched on. Mk4. It should clear within 24 hours or less, as the batteries charge up again. It eventually got the PON light on but I can’t connect using my password or username over ppoe either using my google Wi-fi or by directly setting up a dial up broadband ppoe through my laptop. The openreach employee. 0 Ratings Reply. There will probably be a second cable that comes out of the box which is connected to the ONT. Technical Specifications. e. Print these instructions. If they do charge, they should tell you when you might be expected to pay and how much (for example if the fault is found to be with your equipment). The Openreach ONT doesn't have a modem/router mode. Openreach Phone Number 2. “One of the challenges for our industry is whether the fault lies in the fiber access network or the home. Light levels could be misreported, OLT might try and push a firmware that bricks your ONT etc. red fault light on bt openreach box Review ourTranscript FAQsfor additional details regarding required content, format, and submission. You can power cycle the modem in two ways. - RJ45 cable going from the white Openreach ONT box to your Sky router. Learn more about calling features and security as well as getting support with any issues. The BT fibre hub ONT is showing as powered up but the LOS light is on indicating a fibre connection issue. When mines was swapped out the engineer had to call wholesale to complete a registration process. If you’ve got Full Fibre your router will be plugged into an Openreach Optical Network Terminal (ONT) not a phone socket. If you're not part of these plans, or not due to get Ultrafast Full Fibre broadband before 2025, your service. For Governmental guidance, check out PAS: 2016 Next Generation Access for new Build. Post author: Post published: May 16, 2023; Post category: Uncategorized; We use online advertising to help consumers get the best from their phone and broadband services. g. If your connection still doesn't work and you will need some further help, you can contact our. Dedicated leased line, just for your business. What to do There may be a. The Nokia ones only have the Serial Number on the back and usually begin with AL. Your Openreach field-based coordinator will work with your construction workforce or site manager to make sure you get the right supplies delivered. Message 8 of 20. After a few more minutes the Power light should come on. Ultrafast Full Fibre broadband will service your needs for decades to come. Sep 21, 2022. The quickest way to contact Openreach customer support is through the live chat icon, Eiva, on the website. 28K views 2 years ago Fault Fix / Diagnostics. I was wondering what exactly the problem could be as I have been waiting since January this year for the new service to be set up. Openreach battery back-up unit. Long time reader first time poster. In homes with a FTTP broadband connection from Openreach, you’ll have an Openreach modem inside your home. The only thing I can think of at this point is that either: a) The newer style Nokia ONT does not play ball with USG (unlikely) b) The Nokia ONT requests a blank PPPoE password (this is what is configured in the BT hardware. It replaces the traditional copper master socket. Tom Paton from Broadband Savvy says most people are connected by Openreach without issue, but that a lack of accountability can cause any problems to. If interested, please contact your local customer network Openreach Optical Network Termination (ONT) and enclosure The ONT is the Openreach demarcation point. 57m in Dec 2022). Jun 7, 2022. While the provision of internal wiring beyond the Openreach ONT is the responsibility of the Openreach was set up in 2006 to maintain and develop the UK’s broadband and phone network. Solved! Go to Solution. If it works, then it’s an issue with the router, not the connection. 1 stage install – between 9 and 18 working days, depending on availability. PON flashing and LOS off. 38 to £86. The wifi equipment is supplied by Ogi and will be installed by the Openreach Crew. We’ll do what we can to help. OP Joined 31 Jul 2004 Posts 13,490 Location Surrey. Then call 999 as soon as it’s safe to do that. 44. "The fibre cable from the CSP to the ONT is designed mainly for internal use, so it is preferable to keep any external run of that as short as possible. able to mount either ONT option. is it on Openreach ’s side or not). Check that the thin white fibre optic cable coming into your. If you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. Find useful FAQs to help you if you have a query about a broadband fault. uk. 79 to £25. Part of the reason for this is that it was only ever really needed for phone services, and it thus makes less sense now that Openreach will. Would you have a photo of the ont and associated boxes that you could post ? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43. ONT is checking the connection to the exchange. 1. . Openreach Nokia. Downdetector only reports an incident when the number of problem reports is significantly higher than the. It also currently has an ONT box already installed which is lit up green. Vast experience of installing fibre at the exchange headend - OCR & ODF, installing cables and splicing in the underground and overhead network in a timely and quality manner. Disconnecting the modem's power cable - wait a few minutes & then reconnect. 1 Rating. The Ethernet cable (red ends) must be plugged into the WAN port (or port 4) on your Hub and the other end into the Openreach modem's PORT1/LAN1 port - the number of ports on these modems can vary. Thanks: 20. I have fibre to the premises. Having trouble with broadband or phone in your new-build home? Here are some things you can try. When we set up your phone service over fibre, we'll give you a battery back-up unit and a set of four rechargeable batteries. 1 Rating. That isn't surprising: you're not their customer. Get in touch if you'd like us to call. Wait about 5 minutes for the ONT’s internal cache to clear. They fed their fibre down Openreach's pipe, and in the process, they've inadvertently tugged on the Openreach cable, possibly causing damage inside the Openreach CSP, as my Openreach ONT was showing LOS before the Fibrus engineers had finished. To use a non-Vodafone router, you’ll need to contact us for your broadband username and password. Openreach has also raised the cost of renting a copper MPF LLU line (used for both phone and broadband connections), which will rise by 79p from £85. Waited 30 seconds and replugged but stil the LOS light is lit red. Openreach work with the vendors to make sure they have custom firmware on their ONUs that works across OLT platforms (if they even multi-vendor this at all right now). If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Top Member. route overhead cable underground. In the case of new build each 30 premises passed share 2. Contact us. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. 1: The simple install The simplest installation will be the provision of the Openreach equipment (i. Your ONT is connecting. Restarting your Business Hub: 1. Internal Work at defined ONT and Communications Provider router position • Fit the electrical socket to the wall. At present Openreach’s “full fibre” network, which already. Openreach's response to Ofcom's Consultation on Promoting investment and competition in fibre networks: Wholesale fixed telecoms market review 2021-2026 - 15 May 2020. Click on your model of Hub to find out what the lights mean. Overview. Last year saw Openreach select ADTRAN’s Software-Defined (SD) Fibre Access Platform to help support the rollout of their new 1Gbps Fibre-to-the-Premises broadband ISP network (), making them the operator’s 3rd strategic supplier. Please put some tape over the fibre socket on the ONT if you're leaving it unplugged, and put the fibre plug in a little bag. . Presumably it is just the BBU (Battery Backup Unit) showing faulty. For external faults on the Openreach network phone BT Faults. Install the replacement batteries, being sure to place them the right way. It replaces the traditional copper master socket. 10-09-2021 2:32 PM. Installing FTTP can take up to three hours. our products and services. fast broadband lines that they will “ soon ” be deploying functionality that allows providers who wish to purchase this to amend Dynamic Line Management (DLM) profiles on customer lines, which sounds as if it may be more flexible than prior approaches. An Openreach engineer visited on the 2nd day and said the fault was between the pole and the exchange. 0 Gbps full fibre capability to my house. When I arrived home from work last night I noticed that there was no Internet available at home and there was a red light showing for the LOS indicator on the ONT. They replaced my FTTC copper wire overhead cable from house to telegraph pole. Check your router setup. @Ellaa126 to get a master socket or ONT moved the first step is to call Sky. I'm running Windows 10 and I've setup a PPPOE network via the control panel but it doesn't seem to connect. . If the pencil batteries only last an hour then the ONT etc must be. The ONT will be installed at this location unless an alternative position has been agreed with your FBC and the appropriate connectorised internal fibre cable run in a continuous fault-free length to the alternative position. Your ONT is connecting. What it means. My router from BT has four LAN ports on the back and one is dual purpose. 5 watts. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. 1. 1) shows connections to the phone from the "Overview" tab. Re: Red Fault Light following Power Cut. The engineers bring along the ONT/NTE and an Eero router, string some Cat6 network cable betwixt the two, and you're done. Fault notification came up on tv screen. Registered: 20-04-2016. If interested, please contact your local customer networkRe: Red Fault Light following Power Cut. damaged or vandalised green cabinets, including graffiti, or unattended cabinets with open doors. Openreach out again – apparently last engineer did not crimp the pairs properly – new down lead, line reset, 39 mbps. • Turn the power off for the Openreach modem and the router, then turn it back on and wait five minutes while it reconnects. Since then this. 25,854. The Calix Gigapoint 801G is the main ONT used in installs up to and during 2023. 2Gbps and 1. LOS fault indicates the Openreach ONT is not seeing any light down the fibre, or level has dropped to a level where it cannot work. The ONT enables you to get our fibre. set deco to router mode. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) From abroad: +44 150 174 7714. If the modem's Port light is still off, disconnect the modem's power cable, wait a few moments, reconnect the power cable and wait a few more minutes for the Power light to switch on. You can't contact Openreach directly. Sky Broadband Loss of Service: FTTP Openreach ONT Showing Red Light Against LOS. The openreach employee on the phone said it looks like there's a "mystery issue" at the exchange or somewhere in between the exchange (the CBT? Can't remember the exact acronym!), and a cable may need to be respliced. 06-02-2021 6:01 PM. Then just follow our step-by-step guide to install your broadband yourself. The back-up unit keeps the batteries charged up, and also tells you when the batteries need replacing. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. The enclosure is designed forIf you have our Fibre to the Premises (FTTP) business broadband, you’ll have an Openreach ONT (Optical Network Terminator), also known as an Openreach modem. So I raised a ticket with the ISP at about 10:30 and it was dealt with very quickly, and it was clear there was an Openreach network fault present. Everything’s normal. The enclosure PON and LOS (left-hand lights) PON solid green. It then feeds into the ONT in the same manner as it exits the MS. Your ONT is working, your hub is connected, and you’re online. When asked, press and hold the WPS button on. If you’ve got another broadband router, try connecting that. After overheads, etc, you're closer to 2. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Openreach Fax. 00, in lengths of up to 30 metres with longer cable lengths available to order. The Huawei EchoLife HG8110H is a bridging-type ONT used in the Huawei all-optical access solution. Summary: Fttp ONT showing red fault light. 1 Rating. The Engineer will attempt to resolve the fault externally first before coming round, they will keep in touch on the day of the appointment. BT outages reported in the last 24 hours. the fibre run to the ONT). Don’t operators’ supply battery backup? Some FTTP homes were originally installed with Battery Backup Units (BBU) alongside the ONT, although Openreach stopped doing this by default in 2018 (i. Not sure on responsibility for replacing as openreach no longer supply the ont with a bbu @TimmyBGood is it best to by pass the bbu? Sky Q UHD 1 Tbyte, Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21 Project CyberPower BBU Openreach QSG v1 Revision 1-DR Modified 14/01/20 Created 13/01/20 First things first This CyberPower Battery Back-up provides back-up power to your Openreach ONT when there’s a power cut. Find out more. The ONT has power: Power: Off: There is no power to the ONT. Once the phone is working there is a dial tone and any calls made to the number cause the phone to ring (as you would expect!). (ezbend) is run in a continuous fault-free length to the alternative position. Openreach came and installed an ONT FTTP box to the property. Check that the white fibre optic cable is fully connected to the ONT and is not damaged. Find out more. (14,082 Views) Things seemed to be going smoothly until I overheard him say he can't establish a connection to someone from openreach on his phone. Would OR replace the older ONT for a new one as a fault to rule it out or just to get old hardware. Openreach: Developer Guide 4 1 Home wiring Home buyers expect access to connectivity immediately. Call your service provider who will arrange Openreach to fix your Telephone Fault free of charge *see note below*. You can also see our report for the previous year. With FTTP, you'll connect to the Ethernet socket on the Openreach ONT, so you just need PPPoE (so basically any router). Message 5 of 18. have a problem with your service, such as a fault or slow broadband speeds have a query about an engineer visit want to order phone or broadband, or upgrade to Ultrafast Full. They may have also used some special tools to bond or fit the fibre to the ONT. Please help. The house has an openreach ont which has been in use until the tenants moved out last week. Ask the BT Community. • Openreach Access Products: these provide connectivity from the Ciena 6500 opticalI’ve an Openreach FTTP connection in rural Co. Sat watching tv/sky this evening. Vertical Position This is the missing info, I know the screws. Choose a category. However, our assigned port on the SASA did not work, so the installer had to plug us into a different port (Port 7 instead of Port 1 on the same SASA). Here’s a handy guide to what the lights mean. No setup or configuration is required - everything has. Registered: 16-10-2015. **There are lower fault rates and speeds do not deteriorate over distance, future proofing Northern Ireland. If its still red after a couple of days, then you will need to replace the rechargeable batteries inside. Use the pictures below to work out which one you have, then follow the instructions. Realtek. It also applies to Cityfibre based FTTP if connecting your own router to their ONT. The ONT has a serial number which is registered and used to activate the service so a different ONT wouldn't work. This is an example of an ONT: Don’t forget, you can also confirm your current broadband package by checking your welcome. If you own the tree, and it damages the line, then you could be liable for the cost, and asked to remove any obstructions. Nevertheless, I bought an expensive replacement router, installed it. A more complicated install may attract an extra cost, but that depends more on the external than internal work involved (i. Several times BT escalated complaints to Openreach, but this action seems to have had no effect after at least nine failures. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. If there’s a fault outside of your property, the engineer will complete any necessary work on the network or at the exchange. Learn about Full Fibre. If you're leaving a property where Ultrafast Full Fibre broadband is already installed please make sure that the Openreach Optical Network Terminator box. 488 Gbps downstream, 1. If you are a fibre customer, it’s likely you’ll have an Openreach modem (or ONT) installed. If you’re planning or building a new development, doing roadworks or working on a regeneration project, you might come across some of our network infrastructure or equipment (like telephone poles or street cabinets). Future-proof. Wholesale Extension Services (WES) and Wholesale End-to-End Services (WEES) WES Aggregation. Manage Service. The power supply in to the BBU can go straight in to the ONT, swap it in and see if that brings the ONT back to life. Currently have Fibre to the Premises via Sky, no problems until today. Reply. 73 million). 1-2. Vertical Position This is the missing info, I know the screws are not. I checked my kit, power cycled the ONT, still down. Your Openreach Optical Network Terminator (ONT) which connects your premises to our network has a number of status lights. 22-11-2019 12:16 PM. ONT. Ideally, when the router is connected to the ONT, you'd go to the router's web interface and ask *it* whether the WAN port is running at 1G or 100M. The Sky employee wasn't sure why and the flat I've bought is only 4 years old - Openreach's checker confirms it has full FTTP and speaking to the sellers I confirmed they had previously had a BT fibre package so it can definitely handle Sky's ultrafast+. If you’ve moved into a new-build home and your phone or broadband isn’t working, Openreach might be able to help. What do I do with the cable (that looks a bit like a network cable) that runs between the BBU and the ONT. Sometimes they'll need to create new hole. Restart your Openreach modem to fix connection problems. More options. Section 4: View the PPPoE connection status. Openreach Limited is a company wholly owned by BT Group plc, that maintains the telephone cables, ducts, cabinets and exchanges that connect nearly all homes and businesses in the United Kingdom to the national broadband and telephone network. I have the overall dimensions (89mm height x 82mm wide) and know the screw holes are 60mm apart using a 4mm thread with a 6-8mm screw head. Before you call up Sky to get Openreach to replace the ONT (fairly sure this is it), try replacing the Cat5e/6 fly lead between the ONT and the router with a fresh new lead. We’ll send an Openreach engineer to carry out checks in your property or garden. My FTTP has been down for 8 days, red LOS light on the ONT. Phone still ok. A friend, a geek, looked at the system, he couldn’t find a fault, he said the BT router was very good. The lady at BT said all ONTs have 4 ports (although she subsquently looked at the picture above on a link I gave her and agreed that this one hasn't). redefining network standards or investigating different ways of packaging various products and services) have reportedly struggled to. Re: BT FTTP and ONT modem problem. Openreach has today officially announced the launch of their new pilot for UK broadband ISPs, which will test faster download speeds of 1. Openreach has said it has successfully completed a test of a next-gen fibre technology that promises to more than double maximum network speeds. At present, Openreach’s full fibre rollout. This person could be from your own provider or Openreach. It provides 1 GE port and 1 POTS port. e. cutting out the router entirely), although it’s unwise to cut out the protection and network management benefits afforded by a router and this also requires a bit more knowledge to achieve. Report post. In addition, the latest Openreach ONT variants no longer come with an integrated ATA.